Card fraud has been on the rise over recent years and is becoming one of the biggest issues faced by financial institutions. Customers will report card fraud as an unauthorized transaction or dispute claim. There are strict timelines that must be followed in place through federal regulations, however, a quick resolution is also important to build strong customer support and positive branding.
A solution is needed that provides the automation of an unauthorized transaction or dispute claim from the front lines to the back office, workflows to define the appropriate timelines, and automatic letter generation for everything from issuing a provisional credit to the resolution letters.

Dispute Management Solution

Features & Benefits
  • Aithent provides a high tech solution with the following features & benefits:
    • Analytics: Leverage predictive and behavioral rules to all rate the predicted level of loss and gain full insight into your data
    • Automated Dispute Forms: Forms are designed with required fields to ensure that your teller or CSR collects all the appropriate information for the dispute
    • Form Queue: Dispute forms can be automatically assigned to analysts or allow for analysts to ‘grab’ the next available dispute
    • Ad-hoc reporting: build and design reports specifically suited for your institutional needs
    • SAR E-filing: Automatically trigger, track, and electronically submit fraud Suspicious Activity Reports (SARs)
    • Letter Generation: Generate provisional credit, resolution, and more letters
    • Comprehensive Case Management: fully investigate your instances of fraud, discover trends, and build reports
  • Dispute Management
Why Aithent

Aithent’s dispute management solution is built and designed around a robust case management to help manage all of your dispute claims, ensuring that regulatory timelines are met. With automated dispute forms, it has never been easier or quicker for your front line to support customers through their dispute claim. Whether you have a team of one or a team of one hundred, Aithent has a tailored solution to work for you.
With Aithent you will receive excellent support throughout the lifetime of our solutions, quick deployment, industry experts to guide you through set up with best practices and workflows.

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