Aithent Dispute Manager

Aithent Dispute Manager

  • Aithent Dispute Manager (ADM) is a dispute case management system designed for banks and credit unions. ADM can automate the process from dispute origination through to resolution. ADM supports all types of merchant and unauthorized transaction disputes and facilitates compliance with Regulation E.

Benefits of Aithent Dispute Manager

    Improved productivity and customer loyalty

    • Streamlines the process reducing dispute resolution time while optimizing resource allocations
    • Automated support for appropriate customer notifications/letters throughout the process

    Cost reduction

    • Configurable electronic dispute intake forms reduces data entry requirements
    • Electronic submission to appropriate users based on dispute type
    • Integrates forms, affidavits, images with analyst research and case data

    Improves compliance 

    • Generates alerts to notify analysts of key events
    • Provides robust reporting functions

    Dispute Manager

    Aithent Case Management Solutions

    Aithent helps businesses of all types and sizes contend with the threat and impact of fraud and financial crimes with Web-based solutions that are the most comprehensive in the market today.

Features & Benefits


Dashboard illustrates how investigation managers and senior management can see a complete picture of all activities and progress for their teams with the ability to drill down quickly to get more detail.

Case Management

  • Manage all fraud and compliance activities
  • Control cross channel and multiple account fraud cases
  • Connect the dots to find and stop enterprise-level fraud
  • Easily integrate fraud and compliance sources and related Legacy Data
  • Effectively manage Suspicious Activity Reporting(SAR) and Regulatory Compliance Processes
  • Support Incident Assessment and Decision Process

Graphical Analysis

Identify and graphically represent relationships between multiple cases for easy inferences
ACM - Graphic Analysis

Data Integration

  • Easily integrate fraud and compliance sources and related Legacy Data
  • Pre-investigate – Incident Assessment and Decision Process


  • Configurable security supporting authentication and authorization capabilities
  • Ability to restrict access to cases on screen and reports through application defined authorization rules


  • Allow users to define workflows that best suit organizational needs allowing standardization of the most effective practices for investigating suspicious activity reporting and address compliance requirements

Regulatory Reporting

  • Supports a variety of reports ranging from productivity reports (Key Volume and Metric Reports) to management reports (Case Load by Investigator, Restitution Obtained by Investigators, Effort/Activities of Investigators) to compliance reports (SAR, Annual Reports to State IFB)

Audit Trail

  • Maintains a chronological sequence of user activities on the system, thus providing the capability to reconstruct all the events of a case
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