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Customer/member disputes associated with credit and debit cards, ACH, wire and other transactions are a major issue financial institutions face.

Aithent Dispute Manager (ADM) is a fully featured dispute case management system that automates the entire life cycle of all types of disputes.

ADM’s single solution design supports the electronic capture of disputed information either directly entered by the customer/member or branch/call-center staff. The subsequent quick review and processing of each specific dispute is assured. ADM reduces regulatory and operational risks, automates standard policies and procedures related to disputes, generates dispute letters and notifications plus, it provides comprehensive reporting.

Aithent Dispute Manager

Quick dispute resolutions are critical to building strong customer relationships and your positive image brand. ADM delivers:

  • Easy and quick assistance to customers with dispute claims

  • Reports that summarize as well as detail key statistics and metrics

  • Automatic dispute and notification letter generation

ADM supports key compliance functions through configurable automated processes to ensure all dots in the dispute life cycle are connected reliably and consistently.

Transforming Dispute Data into an Information Repository

ADM supports all types of disputes and automates the handling of specific types of disputes using business rules and predictive analytics. Additionally, the ADM dashboard offers an overview of all dispute cases with the capability to drill down to specifics of a particular case. ADM can be shared by geographically dispersed branches and call centers; this ensures that every dispute will be investigated in the same way, maintaining your institution’s brand image. Fraudulent disputes are easily referred with all the relevant data to the appropriate internal loss prevention teams.

Combined with Aithent Fraud Manager, a single repository can be maintained by a financial institution enabling stronger mitigation of operational risks by the institution’s staff and management.

Key Features

  • Comprehensive dispute case management system
  • Simplify compliance with Regulation E time frames
  • Manage unauthorized transactions and customer/member disputes
  • Automate dispute forms
  • Improve productivity and customer loyalty
  • Leverage predictive and behavioral rules
  • Precise searching and ad-hock reporting
  • Data warehouse for all types of disputes

Improve your Dispute process

ADM can be shared by geographically dispersed branches and call centers ensuring that every dispute is investigated in the same way, maintaining your institution’s brand image.

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