Department of Health and Human Services
Marilynn Jeanne Hesterlee
Health Facilities Inspection Manager
“Working with the staff at Aithent was a pleasure during implementation. The staff at Aithent has been great, as they have been easy to reach and they are proactive and friendly. They were very nice and quick to solve issues that arose. It was very much appreciated.”
“ALiS has allowed us to automate renewals for personnel licenses providing improved customer service as individual’s don’t have to wait two to three weeks before their license is renewed and has saved a significant amount of staff time. Before implementing the Aithent system we did not take credit cards, with the system in place we now take walk in credit cards, online credit cards and e-checks which has significantly reduced our workload processing manual checks. The staff at Aithent has been great, as they have been easy to reach and they are proactive and friendly.”
Health Facilities Inspection Manage
Anna Lisa Acosta
Child Care Facilities Surveyor Supervisor
“Initiating Child Care Licensing into an online system was a long time in coming with all the growth the program has experienced in the recent years; however, it has been made all the more worthwhile in its cultivation with the support, assistance and commitment provided to us by the Aithent staff. ALiS has become a centralized location for all of our facility information, streamlining our inspection and investigation processes, and enabling us to better track and access information requested from the public.”
Aging and Disability Services Division
“I can’t say enough great things about ALiS! Your team has provided an exceptionally smooth and timely project implementation- less than a year, wow! We love the system! The benefits of using this ALiS are already evident. I’ve enjoyed working with you, and the product is outstanding. This system has cut our application turnaround time from weeks to days, and in some cases, hours! We’ve integrated the system into our internal business processes, allowing for more complete and correct information gathering, which has led to the most accurate reporting we’ve ever had. ALiS allowed us to get back to engaging with the people we serve, instead of their paperwork.”
Julie Balderson, M.A.
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