Dispute Manager – New version before edit

Improve your Dispute Resolution

Aithent Dispute Manager can be shared by geographically dispersed branches and call centers ensuring that every dispute is investigated in the same way, maintaining your institution’s brand image.

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Key Features

Comprehensive dispute case management system

Simplify compliance with Regulation E timeframes

Manage unauthorized transactions

Automate dispute forms

Improve productivity and customer loyalty

Profile patterns and dispute activity to minimize risks

Precise searching and ad-hoc reporting

Configurable dashboards

Letter module

Reduce regulatory and civil risk

Automate standard policies and procedures

Comprehensive data repository

Generate appropriate letters and notifications

Track Credit, Debit, ATM Card transactions

Managing disputes is essential to mitigating risks and reducing operating costs while improving customer loyalty and operational efficiencies.

Aithent Dispute Manager (ADM) is an end-to-end, comprehensive dispute management system automating the entire dispute lifecycle and helps ensure that you comply with regulations; e.g. Reg E compliance for debit cards and ACH transactions.

Aithent Dispute Management Software: Resolve Disputes Faster!

Elevate your dispute management with Aithent’s state-of-the-art software! Streamline your investigations and enhance productivity through seamless integration with your core banking system.

Our intelligent features empower your staff and ensure your institution’s compliance with Reg E norms, all while automating a substantial portion of your dispute process. Opt for Aithent Dispute Management Software to impress customers with swift and precise dispute resolution.

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ADM provides summary and detailed reports covering

Provisional credit time-frames on all disputes

Number of disputes processed

Future dispute workflows

Disputes for various categories such as stolen or counterfeit, etc.

Number of disputes denied

Analyst activities and productivity

Aithent Dispute Manager

Quick dispute resolutions are critical to building strong, loyal customer relationships and a positive business image. ADM helps financial institutions meet these challenges by:

Streamlining the processing of each dispute

Automatic tracking of regulatory event dates

Allowing investigators to focus on the dispute

ADM automates standard policies and procedures related to dispute processes to ensure all dots in the dispute life cycle are connected reliably and consistently. With ADM, dispute analysts can very quickly ascertain whether there are multiple disputes for the same cardholder or whether there are multiple cardholders having disputes with the same merchant. Additionally, with support for CAMS, analysts can quickly determine whether the dispute is related to a known data breach allowing the financial institution to take immediate and effective action.

Aithent focusses on the technology solution allowing the Bank or the Credit Union to focus on the business problem.

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