A Customer-centric Solution for Automating Complaints
All related complaint life-cycle documentation is maintained by ACM and analytics can be applied to identify areas for improvement within the system. Multiple complaints by a customer/member can be managed individually or grouped together.
Specialized forms catering to unique needs can be developed to help with the complaint intake process and enable customers/members to communicate with the financial institution by mobile devices, the web, email or telephone.
- Use analytics to update processes and improve training
Streamline your Complaints Management
ACM efficiently manages the complaint life cycle compliant with the enterprise’s business practices and most importantly, to the customer’s satisfaction.