Analytics Identify Patterns Enabling Preventative Measures
ACoM tracks and captures all citizen complaints whether lodged with a government agency or department from initial reporting through to final disposition. Multiple complaints by a citizen can be managed individually or grouped together as a single case across inter-connected departmental agencies. All related complaint life-cycle documentation is maintained and stored within the system where analytics can be applied to identify patterns and build highly efficient and effective preventative measures.
Dodd Frank Act compliant
Empower your Ombudsman officials
By automating the ombudsman process, ACoM helps resolve complaints to the citizen’s satisfaction while capturing information about issues and resolutions in a centralized repository.