Analytics Identify Patterns Enabling Preventative Measures
ACoM tracks and captures all citizen complaints whether lodged with a government agency or department from initial reporting through to final disposition. Multiple complaints by a citizen can be managed individually or grouped together as a single case across inter-connected departmental agencies. All related complaint life-cycle documentation is maintained and stored within the system where analytics can be applied to identify patterns and build highly efficient and effective preventative measures.
- Dodd Frank Act compliant
Empower your Ombudsman officials
By automating the ombudsman process, ACoM helps resolve complaints to the citizen’s satisfaction while capturing information about issues and resolutions in a centralized repository.