Improve your Dispute Resolution

Enhance your Dispute Process with ADM

Aithent Dispute Manager (ADM) is a dispute management solution developed to efficiently handle unauthorized transactions and merchant disputes.


Book A Live Demo


Reduce regulatory and civil risk


Automate standard policies and procedures


Comprehensive data repository


Generate appropriate letters and notifications

credit cards

Track Credit, Debit, ATM Card transactions


The Challenge

The rapid growth in credit and debit card transactions has seen a serious growth in unauthorized transactions; losses stemming from credit and debit card frauds have surpassed $7 billion a year worldwide. Handling unauthorized transactions and merchant disputes is critical to customer retention and mitigating fraud, operational and regulatory risks.

An automated end-to-end solution is critical to increase the efficiency in investigating and settling the disputes in a timely fashion.

Aithent Dispute Manager

ADM supports key compliance functions through configurable automated processes that ensure all the dots are connected reliably and consistently.

To reduce delays and data entry errors, disputes can be submitted through an electronic form available to the branches and call centers; or if the institution chooses the dispute can be entered by the customer directly. The appropriate attestations can easily be attached, and ADM ensures that every dispute is routed to the right analyst for investigation.


Key features of ADM include

ADM Banner
check mark

Comprehensive dispute case management system

check mark

Timeline tracking

check mark

Letter generation

check mark

Audit trail

check mark

Managerial oversight

check mark

Tracking chargeback

check mark

Optional transaction posting file

check mark

Optional integration for Transaction and Account information

check mark

Optional active directory integration

check mark

Optional integration with Online Banking software

check mark

Optional integration with Topaz signature pad

All Dispute Types

Aithent Dispute Manager is the market leading dispute management solution with support for merchant and unauthorized disputes.


Electronic Dispute Reporting

Automate dispute reporting from branches and call centers. These dynamic forms guide the user to provide the best customer service and obtain relevant information for each dispute.

Manage Disputes

Disputes are easily referred to the appropriate groups with all relevant data.


Leverage workflow templates to ensure that regulatory timelines are being adhered to by investigators.

Holistic View

Dashboard provides a complete perspective of all dispute investigations and more.

Improved Productivity

Fully integrate with your core processor and other systems to provide users with comprehensive customer and transaction data.

Audit Trail

ADM maintains a complete audit trail of every step taken.

Aithent focusses on the technology solution allowing the Bank or the Credit Union to focus on the business problem.

Contact us

Download our latest Aithent Dispute Manager factsheet.

Download Factsheet