Captures and tracks complaints
Aithent Complaints Manager captures and tracks complaints from their initial reporting through final disposition. Multiple complaints by the same customer can be managed individually or grouped together as a single case and shared across multiple departments. All documentation is maintained and information can also be easily shared with SIUs should issues be identified for investigations.
Additionally, if an insurance enterprise also uses Aithent Case Manager within their SIU, a single platform can be leveraged reducing total cost of ownership while also empowering the investigators with the ability to seamlessly search complaints as part of their investigations. Analytics can be applied to identify patterns and automate the processing of complaints. This can help reduce overheads and allow the carrier to focus only on critical complaints.
Integrate with third party systems
Aithent helps the insurance enterprise record complaints received through multiple channels and helps to streamline complaint processing.