Resolve Disputes Faster

Enhance your Dispute Process with ADM

ADM empowers you to systematically reduce and centrally investigate the disputes.

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Key Features of ADM Include

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Comprehensive dispute case management system

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Timeline tracking

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Letter generation

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Audit trail

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Managerial oversight

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Tracking chargeback

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Optional transaction posting file

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Optional integration for Transaction and Account information

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Optional active directory integration

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Optional integration with Online Banking software

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Optional integration with Topaz signature pad

Aithent Dispute Manager (ADM)

ADM is an all-integrated Best-in-Class AI-powered automated platform for financial institutions. It supports the critical compliance functions of Banks and Credit Unions through configurable processes. It ensures that all the dots are connected reliably and consistently across channels.

To reduce delays and data entry errors, Aithent’s Dispute Management Software, submits the information electronically and it is made available to all the branches and call centers. It also provides the flexibility to the institution to choose the option of the dispute being entered by the customer directly. The appropriate attestations can easily be attached, and Aithent Dispute Manager ensures that every dispute is routed to the right analyst for investigation.

Real-Time Dispute Management Software

Aithent Dispute Manager is the market leading dispute management solution with support for merchant and unauthorized disputes.


Electronic Dispute Reporting

Automate dispute reporting from branches and call centers. These dynamic forms guide the user to provide the best customer service and obtain relevant information for each dispute.

Manage Disputes

Disputes are easily referred to the appropriate groups with all relevant data.


Leverage workflow templates to ensure that regulatory timelines are being adhered to by investigators.

Holistic View

Dashboard provides a complete perspective of all dispute investigations and more.

Improved Productivity

Fully integrate with your core processor and other systems to provide users with comprehensive customer and transaction data.

Audit Trail

ADM maintains a complete audit trail of every step taken.

Aithent focusses on the technology solution allowing the Bank or the Credit Union to focus on the business problem.

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Download our latest Aithent Dispute Manager factsheet.

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Certified Partners

Our strategic partnerships ensure we deliver the optimum technology for the solution deployed for your business.

Microsoft Gold Certified Partner
JHA VIP Partner
SaS Silver Partner