Improve your Dispute Resolution

Aithent Dispute Manager can be shared by geographically dispersed branches and call centers ensuring that every dispute is investigated in the same way, maintaining your institution’s brand image.

Key Features

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Comprehensive dispute case management system

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Simplify compliance with Regulation E timeframes

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Manage unauthorized transactions

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Automate dispute forms

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Improve productivity and customer loyalty

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Profile patterns and dispute activity to minimize risks

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Precise searching and Ad hoc reporting

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Configurable dashboards

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Letter module

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Reduce regulatory and civil risk

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Automate standard policies and procedures

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Comprehensive data repository

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Generate appropriate letters and notifications

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Track Credit, Debit/ATM Card transactions

Managing disputes is essential to mitigating risks and reducing operating costs while improving customer loyalty and operational efficiencies.

Aithent Dispute Manager (ADM) is an end-to-end, comprehensive dispute management system automating the entire dispute lifecycle and helps ensure that you comply with regulations; e.g. Reg E compliance for debit cards and ACH transactions.

ADM provides summary and detailed reports covering

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Provisional credit time-frames on all disputes

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Number of disputes processed

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Future dispute workflows

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Disputes for various categories such as stolen or counterfeit, etc.

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Number of disputes denied

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Analyst activities and productivity

Aithent Dispute Manager

Quick dispute resolutions are critical to building strong, loyal customer relationships and a positive business image. ADM helps financial institutions meet these challenges by:

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Streamlining the processing of each dispute

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Automatic tracking of regulatory event dates

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Allowing investigators to focus on the dispute

ADM automates standard policies and procedures related to dispute processes to ensure all dots in the dispute life cycle are connected reliably and consistently. With ADM, dispute analysts can very quickly ascertain whether there are multiple disputes for the same cardholder or whether there are multiple cardholders having disputes with the same merchant. Additionally, with support for CAMS, analysts can quickly determine whether the dispute is related to a known data breach allowing the financial institution to take immediate and effective action.

Aithent focusses on the technology solution allowing the Bank or the Credit Union to focus on the business problem.

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Transforming Dispute Data into an Actionable Repository

Successful dispute process models rest on the ability of financial institutions to access data that provides a continuous flow of dispute knowledge. ADM simplifies the management of complex disputes with multiple dispute types and their relationships across multiple accounts and lines of business. Supporting both management and the dispute team needs, ADM stores every dispute in a centralized, accessible, and actionable repository where there is a complete audit trail of every step taken for each record. ADM offers multiple customizable reports of disputes which can be downloaded into PDF or Excel formats.

Combined with Aithent Fraud Manager, a single repository can be maintained by a financial institution enabling stronger mitigation of operational risks by the institution’s staff and management

Aithent Dispute Management Software: Resolve Disputes Faster!

Elevate your dispute management with Aithent’s state-of-the-art software! Streamline your investigations and enhance productivity through seamless integration with your core banking system. Our intelligent features empower your staff and ensure your institution’s compliance with Reg E norms, all while automating a substantial portion of your dispute process. Opt for Aithent Dispute Management Software to impress customers with swift and precise dispute resolution.

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