Streamline and Automate Risk Management Functions

“AFM, aiding in quickly linking known fraud suspects and types, helps identify commonalities and trends in fraud. The support provided by AFM is excellent; they are consistently responsive and eager to ensure success. Their assistance in our overall workforce planning function within Fraud Risk Management (FRM) has enabled our department growth to align with the credit union expansion in proportion to fraudulent activities.”

“ALiS has allowed us to automate renewals for personnel licenses providing improved customer service as individual’s don’t have to wait two to three weeks before their license is renewed and has saved a significant amount of staff time. Before implementing the Aithent system we did not take credit cards, with the system in place we now take walk in credit cards, online credit cards and e-checks which has significantly reduced our workload processing manual checks. The staff at Aithent has been great, as they have been easy to reach and they are proactive and friendly.”

“The simplicity/ease of inputting a complaint and that automatic tracking of each complaint as a separate case has enabled us to confidently and continuously encourage ALL employees to submit complaints through the system. Prior to installing Aithent, we were using a home-grown Access database that was essentially just a record keeping system. It offered no lift to process. With Aithent – the system makes the process easier, enabling more complaints to be efficiently managed and eliminating a lot ‘extra’ and unnecessary steps. The ability to demonstrate to regulators that we have a program that ensures consistent, and prompt complaint response certainly reduces risk. Aithent provides a software solution that helps do that – so yes, Aithent absolutely contributes to reduced risk.”

“Initiating Child Care Licensing into an online system was a long time in coming with all the growth the program has experienced in the recent years; however, it has been made all the more worthwhile in its cultivation with the support, assistance and commitment provided to us by the Aithent staff. ALiS has become a centralized location for all of our facility information, streamlining our inspection and investigation processes, and enabling us to better track and access information requested from the public.”

“Eliminating paper dependency, we have transitioned to storing all case notes and records within each claim. This electronic storage has significantly enhanced our overall understanding of case statuses among investigators. We consistently appreciate the rapid response from all Aithent staff regarding our questions or requests. Moreover, implementations requested are executed far quicker than our initial expectations.”

“Working with the staff at Aithent was a pleasure during implementation. The staff at Aithent has been great, as they have been easy to reach and they are proactive and friendly. They were very nice and quick to solve issues that arose. It was very much appreciated.”

“I can’t say enough great things about ALiS! Your team has provided an exceptionally smooth and timely project implementation- less than a year, wow! We love the system! The benefits of using this ALiS are already evident. I’ve enjoyed working with you, and the product is outstanding. This system has cut our application turnaround time from weeks to days, and in some cases, hours! We’ve integrated the system into our internal business processes, allowing for more complete and correct information gathering, which has led to the most accurate reporting we’ve ever had. ALiS allowed us to get back to engaging with the people we serve, instead of their paperwork.”