Transforming Dispute Data into an Actionable Repository
Successful dispute process models rest on the ability of financial institutions to access data that provides a continuous flow of dispute knowledge. Supporting both management and the dispute team needs, ADM stores every dispute in a centralized accessible actionable repository that is compatible with ODBC where there is a complete audit trail of every step taken for each record. ADM offers multiple customizable reports of disputes which can be downloaded into PDF, text, CSV, or spreadsheet formats. ADM simplifies the management of complex disputes with multiple dispute types and their relationships across multiple accounts and lines of business.
Combined with Aithent Fraud Manager, a single repository can be maintained by a financial institution enabling stronger mitigation of operational risks by the institution’s staff and management.
To discover more about the Aithent Disputes Manager:
Safeguard standard dispute policy and procedures
Improve your Dispute process
ADM can be shared by geographically dispersed branches and call centers ensuring that every dispute is investigated in the same way, maintaining your institution’s brand image.